Two weeks ago, on Friday morning, we took the dogs to the groomer for their regular appointment. Butterfly’s hair was turning grey around the ears (she’s a white dog) and Cricket’s eyes were disappearing into a mop of hair. My biggest concern, though, was the hair in Cricket’s ears. I’d asked the groomer to pull the matted hair from her ears, every time, but somehow it rarely happened. So this time, I was insistent. Whatever else you do, I said, make sure to deal with her ears.
When we picked the girls up that afternoon, everything seemed fine. Cricket was flapping her ears a bit, but that seemed reasonable given that they’d not only plucked the hair from the inside of her ears, they’d shaved the mats off the outside too, making her look even more like a little lamb. Butterfly started sniffing at Cricket’s ears almost immediately, but it’s something she tends to do, sniffing Cricket’s ears, nose, butt, etc., for secret messages, so I didn’t take too much notice. On Saturday, though, I noticed that Cricket was still flapping her ears. I managed to feel the inside of one of her ears, for a second, and I felt something hard, as if the skin where the hair had been plucked was scabbed. Cricket wasn’t interested in letting me look more closely, though, and I figured it was probably no big deal.
By Sunday afternoon, Cricket was flapping her ears so much that I thought she was going to give herself whiplash, and then I noticed this strange smell. I wasn’t sure if the smell was coming from Cricket, though. In fact, I assumed there was some food in the garbage can that was beginning to rot.
On Sunday night, after emptying all of the garbage cans to no avail, I was finally able to look directly inside of Cricket’s right ear, and I saw a ring of brown pus, surrounding livid red skin. My stomach dropped, from the guilt, and the smell, and an incredible amount of anger at the groomer, for doing this to Cricket, and for not telling me what she’d done.
At eight thirty Monday morning, when the vet’s office opened, I called and got an emergency appointment. There was just enough time to wake up everyone before we had to leave (Cricket was sleeping on her grandma’s head, and Butterfly was sleeping-guard next to the bed). Cricket was excited, as usual, to go outside without her sister, and get in the car without her sister, and climb behind my head in the passenger seat. But as soon as we got to the vet’s waiting room, she tried to run back out the front door, and failing that, she hid under the bench. Cricket is a terrible patient. The only part of illness she can handle is taking a pill, slathered in peanut butter. Going to the vet and being man-handled? No way.
We were called in quickly, and the vet took one look at her ears and almost gasped. He’s not really a gasper, by nature, but he came close this time. He had to clean out both of Cricket’s ears, with cotton balls and long Q-tips, and then he gave her a shot to calm the redness, and drops in her ears, all with a muzzle on, because she was not handling the stress very well at all. He asked, twice, if we’d rather have her put out during the ordeal, but, knowing Cricket, I thought she’d be even angrier waking up from anesthesia.
The vet gave us ear drops to give Cricket at home, twice a day, and Mom said, of course we can do that. The vet said that if we couldn’t get the drops in her ears, the second best option was to put something else in her ears (at the office) that would last a few weeks. No, we can do it, Mom said, as she looked at Cricket on the stainless steel table, wearing her muzzle, with her eyes bugged out, and clearly imagined a completely different dog.
I actually managed to get drops into one of Cricket’s ears, in fifteen attempts, but not in the really bad ear. Cricket bared her teeth at me each time, and swung her head around 360 degrees as if she was possessed by Satan each time I got anywhere near her with the medicine dropper. So we had to go back to the vet, in defeat, the next day, and have him do the second best option. Cricket had to be dragged into the examining room (it’s a good thing the floor is slippery), and then she ran into the corner of the examining room, trying to avoid the reality that she was in the vet’s office, where who knew what horrors could come next. The vet dropped the lotion into her ears in two seconds, before Cricket could build herself up to full hysteria, and then off we went.
The doctor checked Cricket again on Thursday morning, and pulled some more hair out of her bad ear like it was so much fluff. Cricket’s eyes bugged out, and she had to be held still by the vet tech so that she wouldn’t jump off the table, and then the vet told us to come back for one more check-up the following week. I’m not in love with watching Cricket panic as she’s called into the examining room, but I feel like we’re really well taken care of by this doctor, and I wish that we could find a groomer who made us feel the same way. I thought we had, actually. This was the first groomer (after many tries) that Cricket could tolerate long enough to get an actual haircut, and she’s been going there for years.
The thing is, I still don’t understand what went wrong. How come Cricket wasn’t whimpering in pain, or bleeding, right after the grooming? Did they put something on the wound to stop the bleeding and numb the pain, and just not tell us? The other thing is, the scabs were already growing out with new hair in less than a week, and that seems really fast for new growth. The hair inside of the ear is supposed to be plucked at the root, to keep it from growing back so quickly, so, did the groomer shave the inside of Cricket’s ear, and push too hard, shaving off layers of skin?
The vet actually knows Cricket’s groomer and usually trusts her. He said that, from now on, we should come to him every two months to have him remove Cricket’s ear hair, and never let the groomer do it again. I’m sure Cricket will be thrilled when she figures out that she’ll be going to the groomer and the vet on a regular basis for the foreseeable future.
When we got home from the third vet visit of the week, Butterfly had to sniff Cricket all over, to second check his methods and diagnosis, and she seemed satisfied with his work.
I could tell that Cricket was starting to feel better when she scratched her ear against the floor, a sign that her ears were not quite as sensitive anymore. And then she felt so much better that she risked scratching her ear with a paw, though she did sniff the paw afterwards, to check for lingering infection, or just because. She’s like an eight year old boy in a dog costume.
That’s terrible, poor Cricket having to go through all that. I’m glad to hear she’s healing.
She’s ready for her next adventure!
Glad to hear it’s getting better. Poor cricket! Did you talk to the groomer afterwards?
Yes, but not enough. I have to talk to her again, and clarify the situation, but I’m not looking forward to that at all.
haha.. understandable. Good luck talking to her! Hope they realize their mistake and no other dog has to go through this 🙂
That’s awful. Poor Cricket. It does sound like the groomer shaved instead of plucked and accidentally took a few layers of skin too. I’m so glad she’s feeling better now.
Me too! Thank you!
Oh my gosh! Bless Cricket’s heart. She must’ve been miserable. It’s tough when we try to do the right thing for our pets and it not go well. Thank goodness you carried her to the vet.
Butterfly sounds like a good nurse maid. What a sweet sister she is.
I agree with you on what probably happened with the groomer. Shame on her for not telling you what she did.
I’m thankful that Cricket is on the mend and getting back to being her perky self. 🙂
Yes, she is very perky. She’s like ten cups of coffee in the morning.
You are such a good dog owner and a fabulous story teller. I was tense reading the entire blog. Give Cricket a pet for me.
I will! Thank you!
hello cricket its dennis the vizsla dog hay eer trouble is no fun!!! we send lots of tail wags that yores stay helthy!!! ok bye
Cricket is wagging her tiny tail!
Oh, poor little honeybun. Sounds like you have a really good vet. Here’s hoping Cricket heals up quickly!
She’s doing great! Thank you!
So glad to hear that! When I was little, I used to have ear infections that were so painful I would claw at my ears until they bled. So I have a particular sharp empathy for ear pain, especially in the “wordless people” like dogs and small children. So glad you caught it quickly and that she’s on the mend!
Poor Cricket! I’m so sorry that happened to her…and you! I’ve heard horror stories about groomers. You might want to go pay them a visit and demand an explanation…and present them with your vet bill, to be paid by them.
I hope she’s feeling better and all healed real soon.
Michele at Angels Bark
If I had about a hundred times the courage I really have, I would totally do that!
Love this post, Rachel. Kisses to Cricket.
Poor Cricket. Dogs are so helpless when they’re in pain or sick, just like little kids (and grown men). My heart breaks when my dog is sick. I’m sure yours did, too. I’m glad Cricket is better now. That ear-hair thing sounds horrible.
The night between seeing inside of her ear and getting to the vet’s office was all guilt all the time.
I know the feeling.
Poor Cricket indeed! This is certainly worthy of a virtual biscuit, which I hereby award. I don’t know why dogs ignore all the evidence and treat vets like enemies. Sometimes it must seem like a thankless task, being snarled at endlessly. A good vet is worth a casket of jewellery if you can find one, and it seems like you have.
We were very lucky!
Ear trouble, whatever the cause, is absolutely no fun! I’m glad Cricket is on the mend.
Me too! Thank you!
Awww, no fun for Cricket and you guys, too! The groomer may have pulled the hairs too hard when she plucked or maybe used a clipper and cut the skin. They may not have even noticed any blood when it initially happened. Poor gal, then they get infected and that makes everything even worse. The new ear meds that can be applied and stay active with antibiotics for 1 to 2 weeks are truly wonderful with sensitive pets. I used to have a few dogs who needed routine plucking from me in my vet clinic. Maybe your groomer was training someone new? Have you mentioned anything to them since this happened?
I saw the owner of the grooming place at the vet’s office and told her, but she didn’t seem to understand. I may have been too subtle. I did not use any curse words. She’s been through a few groomers over the years, and some are definitely better than others.
I had a groomer work for me for a few years. She was pretty good and everyone loved her but a groomer in Missoula had some issues. A few shaving cuts and nicks here & there. Some of my clients would say something, others didn’t bother. At least you said something but too bad she didn’t quite get it. How are Cricket’s ears now??
She’s doing great now, thank God.
Plucking the hair from inside the ears must be challenging for any groomer — is it painful/uncomfortable? Is this a common procedure for dogs or only certain breeds?
Poodles especially have to get this done, and it’s no joke. Cricket’s pretty sure the vet is trying to pull her brain out through her ears.
Glad to know that Cricket is alright now. My cat Sid sends here most sympathetic and sincere meows.
That is the thing of nightmares for a dog person. We feel so guilty when we miss what our puppies are trying to tell us.