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The Work of Memory


One of the most anxiety producing parts of being a social work intern is having to write process recordings every week. Some schools have moved onto a much simpler format for these, with two pages of basic description (and evaluation) of a meeting with a client, but my school, and many others, still use a long form that includes: a word for word (approximately) transcript of the conversation, a column to point out the skills the student tried to use, a column for the analysis of events that happened, and a column for the feelings and doubts of the student throughout the interview. On the first page of the process recording, there’s also a section for a description of the who, what, when, where, and why of the meeting, and on the last page there are questions to help you analyze the meeting’s success overall.


“What is she talking about?”

My early process recordings averaged 13 pages, for one client meeting, and one was up to eighteen pages (my supervisor was not in love with that). The hardest part, for me, is the word for word transcript. Obviously it’s not an exact record of what the client and I said, because I don’t tape my meetings and because I don’t have that kind of memory. In fact, each transcript takes me three or four passes, at least, to get it into the semblance of a back and forth conversation similar to what really happened (though, given that each of my meetings is an hour or so, a lot still gets left out).

I can’t imagine Cricket or Butterfly trying to reconstruct a word for word, or bark for bark, transcript of their day. Their sense of time is, to say the least, imprecise. Cricket forgets how long it’s been since she last saw Grandma. A minute could have passed since Grandma went downstairs for the mail, but when she returns, Cricket greets her as if she’s been gone for days. If she tried to record that event, there would probably be twenty pages in the middle, filled with despair and resentment, as if she’d been lost in the desert without water, for years.


“Oh my God! Oh my God! Where were you?!!!!!”

For official purposes at my internship, I have to write out a summary of each of my meetings, and that gives me a general record to start from for the process recordings. For those reports, I describe what we talked about in the meeting, and what we resolved for the client to do by next week, etc. But to get those notes into dialogue form, I need to pull a lot more from my memory, and fill in the transitions between topics, and focus on particularly difficult moments: how we get from topic A to topic Z; what order things came up in; Did I say something to bring this up, or did it come out of nowhere; when I was overwhelmed and unsure what to say; when I thought I did well.

I often wonder if the work of remembering is this hard for everyone, or if it’s a specific problem for me, because my brain seems to store things out of order and scattered in various corners instead of in a more linear fashion. I dread doing these process recordings every week, but once they’re done, I feel like I really learned something, about myself, about the client, and about how I want to proceed. I resent having to do them, and yet I hope we don’t switch to the short form, because this method has been my best learning tool, and the best way for me to really resolve the leftover feelings I have after a session with a client.

Ideally, I would become so practiced that I could knock off a process recording in an hour. Then I could do one on every client meeting, or on my own therapy sessions, or on the news shows that drive me nuts. I could write out each of my interactions with the dogs to see where I’m going wrong: like, why is Butterfly still so stubborn about who should be in charge of her leash (I think it’s me, and she thinks I’m wrong)? Maybe there’s a secret hidden in plain sight, and if I could just diagram every moment, I could figure out what I’ve been missing.


“I will stay right here, looking adorable, until I get what I want.”

Maybe that’s what Cricket is really doing while she seems to be chewing on her feet: she’s processing, and analyzing, and deciding how she wants to handle things the next time I do something that bothers her – like when I say No, or Quiet, or I fail to give her treats when she wants them. Maybe she’s doing this all day long, and sharing her realizations with her sister, and that’s why they keep outsmarting me. That could also explain why they are so exhausted all the time.

It’s a theory.


“Getting Mommy to do everything we want, every day, is exhausting.”



I went to a conference on Dementia recently, for social work school, and one of the exercises they did was to have everyone try to come up with their own list of songs. The theory of the Music and Memory project is that hearing the music she loves will wake a patient up from her dementia, at least for a moment, and allow her to feel like herself again.

I tried to make my list, but it was much more difficult than I’d expected. How can I know ahead of time which songs I’ll still want to hear? Music has such power over me: it can agitate me, and exacerbate the darkness; it can remind me of great joy, but also of alienation.

I started to think, though, how helpful it would be, when first meeting a new person, to get to listen to their playlist. If their playlist is monotonously the same, or chaotic, with no rhyme or reason going from song to song, or just out of sync with me, then that would be helpful to know ahead of time.

I wonder if Cricket and Butterfly have music in their heads all day, the way I do. Do they wake up to a persistent melody running on a loop? Or for them is it a smellody? A complex mix of dirt and bird poop and air freshener, wafting through their minds all day long.


searching for smellodies.

I thought I heard some of Cricket’s internal music the other night, during one of our evening walks. It sounded like “Pee in the wind,” a variation on “Dust in the wind,” but full of the high lonesome sound of a pee message blowing away before she could fully sniff its contents.


“Where’d the pee go?”



I’m pretty sure the music playing in Butterfly’s head, when it’s time for her morning treat, is “The chicken dance,” that frantic, ever faster, song that we had to flap our elbows to in elementary school. But the rest of the time, I can see Butterfly as a jazz baby, swinging her pearls, and dancing at a speakeasy. It’s not that I think she’d be a profligate drinker, it’s that she’s got such swing! She moves like she’s hearing the Benny Goodman big band in her head; not the complicated Jazz that you listen to for the esoteric-ness of it, but easy, breezy, swing band jazz that makes you snap your fingers and dance.


“I can hear the music!”


Butterfly even dances in her sleep!

Cricket makes me think of Beethoven; that’s the level of drama she lives by. And Barbra Streisand. If Cricket were human she’d sound like Barbra Streisand, with that dramatic range, nasal twang, and constant crescendos and decrescendos, like an Escher staircase going up and down simultaneously.


Cricket, um, singing.

But I struggle when I try to imagine the soundtrack for my own life. I’d want lots of Louis Armstrong and Frank Sinatra and Nat King Cole. Some Beatles, and a little Elvis. Martina McBride and Fiona Apple. Aretha Franklin and Etta James and Otis Reading and Barbra Streisand. James Taylor, of course. Salt N’ Pepa could be helpful too. And Yo Yo Ma’s Appalachian Waltz CD, with Allison Krauss on vocals.

I’m not sure how all of that would end up on one soundtrack, but I guess it could. There’s a female cantor in NYC who has a beautiful voice, and I’d love to have her version of Kol Nidre when the time comes. And there are a bunch of songs from sleep away camp that I would love to hear again, preferably in the off key, off rhythm versions in which I first heard them.

One of my favorite ways to choose music used to be to buy movie and TV show soundtracks, because the songs were always chosen for maximum impact, and made every emotion crystal clear. The Star Wars soundtracks were such a relief in that way, spelling everything out for me. Wouldn’t it be helpful if the Darth Vader theme played in the background when you met that seemingly nice guy at a party? Or the Jaws theme, before a particularly unfortunate job interview? Even if I didn’t take the hint beforehand, it would be so validating, in the disastrous aftermath, to at least know that the musicians saw things the same way I did.

I’m a little bit worried that Cricket has been hearing the Darth Vader theme in her head for most of her life: when the mail man comes by, or leaves fly past her head, or dogs bark. Maybe I should play It’s a Wonderful World on a loop, while she’s sleeping, to see if that could change things for her.


“Darth Vader is coming again?!”